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Governor Baker Declares February 11 as 2-1-1 Day in Massachusetts

Springfield, MA – Monday, February 11th at 1:00 p.m. Springfield Mayor Domenic Sarno will be holding a News Conference at the United Way of Pioneer Valley headquarters, located at 1441 Main Street in Springfield, to declare February 11, 2019 as 2-1-1 Day in Massachusetts. He will be reading a proclamation by Governor Charlie Baker.

“Mayor Sarno is committed to raising awareness of Mass 2-1-1, which receives more than 130,000 calls annually and responds to over 250,000 web inquiries from people in the Commonwealth seeking resources. Over 41% of all inquiries to Mass2-1-1 come from the Pioneer Valley area,” stated Paul Mina, CEO of Mass2-1-1. Callers to Mass2-1-1 can also access United Way’s statewide mental health/suicide prevention hotline known as Call2Talk if they are depressed, isolated or having thoughts of suicide.
February 11 marks national 2-1-1 Day in recognition of the free, user-friendly phone and online system that serves 90% of America's population, and connects some 16 million people a year to critical resources, information and services.
People call or search 2-1-1 looking for resources to meet basic needs, such as heating or utility assistance, shelter, emergency help, or to find the closest food bank. They also call for everyday important non-emergency needs, such as developmental screening for a child, home health care for a relative, job training or free tax filing support.
2-1-1 was launched by United Way almost 20 years ago as a free way to connect people to essential resources. Today, 2-1-1 is available in all 50 states, plus Washington DC and Puerto Rico. In Massachusetts, 2-1-1 service is available in all 14 counties, serving 100% of the state’s population.
“Mass 2-1-1 is an essential tool empowering individuals to access social services across the Commonwealth,” said Eileen Davis, Vice President of Mass 2-1-1.
When you dial 2-1-1, the call is routed to a trained information and referral specialist, who will identify relevant services and programs from a comprehensive database.
For example, in the case of a worker who has recently been laid off or whose hours have been reduced, the 2-1-1 specialist may share information about unemployment benefits, job search options, food stamps, food pantries, mortgage or rent help, utility assistance, counseling and other available resources. The mission of Mass2-1-1 is to ensure the Massachusetts residents get correct and helpful information when they call.
About United Way of Pioneer Valley
United Way of Pioneer Valley mobilizes people and resources to strengthen our communities. UWPV targets the community’s most pressing needs and focuses resources, community partnerships, and the energy of volunteers to create measurable results. To support, volunteer, or request more information, call United Way of Pioneer Valley at (413) 737-2691 or visit
United Way of Pioneer Valley is a member of the United Ways of Massachusetts and is one of the primary funders of Mass2-1-1.

Paul Mina
President & CEO
Phone: (413) 693-0222
Cell:     (508) 561-5811