Emergency Needs


Call2Talk is a mental health, emotional support, and suicide prevention program run by Mass211. It operates 24/7 and provides confidential, compassionate listening to assist people – including those who may be despondent or considering suicide – during stressful times. Call2Talk is a National Suicide Prevention Lifeline Crisis Center and partners with Crisis Text Line to respond to people by text.

Our Springfield office contains a satellite call center for Call2Talk. Staffed by Springfield College School of Social Work students and trained volunteers, our call center took 2,071 calls from people in need of emotional support & suicide prevention services in 2022.

Need Help & Don't Know Where To Turn? Call Mass 2-1-1

Every day, someone somewhere in Massachusetts needs to find essential community services, an after school program, a food pantry, or where to secure care for an aging parent. Many face these challenges, but don't always know where to turn for help. The Solution is to Dial 2-1-1.

Mass2-1-1 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community. It serves as a resource for finding government benefits and services, nonprofit organizations, support groups, volunteer opportunities, donation programs, and other local resources. Always a confidential call, Mass2-1-1 maintains the integrity of the 9-1-1 system saving that vital community resource for life and death emergencies.

Since 2006, the United Way has funded and operated Mass2-1-1, a statewide information and referral line available 24/7 to connect callers to critical social service programs and organizations in their community.

In the 25 communities we serve, there were 31,690 calls to Mass2-1-1. The top three areas of information requests were regarding COVID-19, housing, and mental health.

Learn more at mass211.org.