Woman in call center

45% of youth in Western Mass report symptoms of depression.

Call2Talk is a mental health, emotional support, and suicide prevention program run by Mass211 and powered by United Way Pioneer Valley. It operates 24/7 and provides confidential, compassionate listening to assist people of all ages – including those who may be despondent or considering suicide – during stressful times. Call2Talk is a National Suicide Prevention Lifeline Crisis Center and partners with Crisis Text Line to respond to people by text.

Our Springfield office contains a satellite call center for Call2Talk. Staffed by Springfield College School of Social Work students and trained volunteers, our call center takes over 10,000 calls a year from Western Mass residents in need of emotional support & suicide prevention services.

Need Help & Don't Know Where To Turn? Call Mass 2-1-1

Mass2-1-1 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community. It serves as a resource for finding government benefits and services, nonprofit organizations, support groups, volunteer opportunities, donation programs, and other local resources. Always a confidential call, Mass2-1-1 maintains the integrity of the 9-1-1 system saving that vital community resource for life and death emergencies.