Call2Talk
Call2Talk is a mental health, emotional support, and suicide prevention program run by Mass211. It operates 24/7 and provides confidential, compassionate listening to assist people – including those who may be despondent or considering suicide – during stressful times. Call2Talk is a National Suicide Prevention Lifeline Crisis Center and partners with Crisis Text Line to respond to people by text.
Our Springfield office contains a satellite call center for Call2Talk. Staffed by Springfield College School of Social Work students and trained volunteers, our call center took over 3,800 calls from people in need of emotional support & suicide prevention services in 2023.
Need Help & Don't Know Where To Turn? Call Mass 2-1-1
Every day, someone somewhere in Massachusetts needs to find essential community services, an after school program, a food pantry, or where to secure care for an aging parent. Many face these challenges, but don't always know where to turn for help. The Solution is to Dial 2-1-1.
Mass2-1-1 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community. It serves as a resource for finding government benefits and services, nonprofit organizations, support groups, volunteer opportunities, donation programs, and other local resources. Always a confidential call, Mass2-1-1 maintains the integrity of the 9-1-1 system saving that vital community resource for life and death emergencies.
Since 2006, the United Way has funded and operated Mass2-1-1, a statewide information and referral line available 24/7 to connect callers to critical social service programs and organizations in their community.
In the 25 communities we serve, there were 31,690 calls to Mass2-1-1. The top three areas of information requests were regarding COVID-19, housing, and mental health.
Learn more at mass211.org.